Returns & Warranty Policy
All Units come with a 1 year warranty (from date of purchase).
If a unit has a malfunction due to manufacturing or is D.O.A (dead upon arrival) we will refund or exchange the goods and freight cost (original postage receipt must be included with the returned goods and completed return form).
If returned goods are tested to be in working order then our “Returns Policy” will apply to these goods.
Products which have been opened, misused, tampered with internally and or deliberately modified will void the warranty.
SUBMIT Return request here.
1) RETURNS POLICY (FAULTY GOODS)
To deem a good faulty we require that the goods be returned to us first for testing to determine the fault.
Tortech LP returns form MUST be completed and sent back to Tortech LP together with the returned goods. Click here to request returns form.
Where goods are deemed to be by faulty Toretch LP will honour the postage cost incurred by you to return the goods.
2) RETURNS POLICY (NON FAULTY GOODS)
a ) Return of goods:
Return of goods received back at our premises within 7 days from the date of purchase incurs a 10% restocking fee with the original and return shipping fees non refundable.
Return of goods received back at our premises after 7 days from the date of purchase incurs a 20% restocking fee with the original and return shipping fees non refundable.
b ) Exchanges
Exchanges received back at our premises within 7 days have a 10% restocking fee with the original and return shipping fees non refundable.
Exchanges received back at our premises after 7 days have a 20% restocking fee with the original and return shipping fees non refundable.
All RETURNS, EXCHANGES & REFUNDS must be sent back with the required return form, which will be sent to you after your call or email to us explaining the reason for your return.
You will need to include on the form your return authorisation number and other relevant information required.
You must fill out this page here to request the returns form or call us
Failure to include the Authorised Returns form with the returned goods will result in us not being able to process the return.
Tortech LP cannot be held responsible for products damaged by transit, fire, storm, water or other components or parts not supplied by Tortech LP or any condition not caused by the product’s operation